Transforming Traffic Violation Processing for a Global Smart Mobility Innovator

Published : 14 October 2025

Overview

A global leader in smart transportation and mobility solutions partnered with Calibehr to streamline and scale its traffic violation management operations. Serving government agencies, municipalities, rental car companies, and fleet operators across more than 15 countries, the client required a robust, high-accuracy solution to manage complex traffic violation workflows efficiently.

Challenge

The client needed to handle a vast and growing volume of traffic violation data — including parking, toll, red light, bus lane, and school bus violations — while maintaining industry-leading standards of quality and turnaround time (TAT). The goal was to enhance operational efficiency, ensure regulatory compliance, and support timely notification and fine collection for various traffic offenses.

Our Approach 

1. End-to-End Violation Processing

Calibehr implemented a comprehensive solution to manage the entire lifecycle of traffic violation processing.

• Data Capture & Analysis: Notices containing violation details are received in PDF format via FTP. Our team extracts critical information such as vehicle details, license plate number, violation type, violation date, and notice date.
• Due Date Calculation: Using a specialized calculator provided by the client, we compute due dates and determine applicable administrative fees or penalties.
• Data Validation & Compliance: Each notice is thoroughly analyzed and processed according to standard operating procedures (SOPs), ensuring accuracy and adherence to regulatory requirements.

This solution covers 34 categories of traffic violations, enabling the client to automate and scale processes while maintaining control over data quality and compliance.

2. Batch Review – Quality Control Layer

To further enhance reliability, Calibehr introduced a Batch Review Process — a rigorous quality assurance mechanism that cross-verifies processed data to ensure it meets or exceeds the defined accuracy benchmarks.

3. Toll Keeper Process – Managing Toll Information

In addition to violation notices, Calibehr supports the processing of toll usage records. In the United States, tolls are often used first and paid later. We capture and process detailed toll data — including license plate, state, violation and issue dates, due date, toll plaza, lane, violation number, invoice number, and notice number — following the prescribed SOP.

Impact & Results

• Data Volume Scaling: Successfully scaled operations to manage 500,000+ records per month, a 5x increase over the original projection of 100,000, without compromising quality or efficiency.
• Unmatched Accuracy: Achieved a 99.87% quality score, exceeding the 99.80% target.
• Faster Turnaround: Reduced average processing time to 0.75 days, far surpassing the 2-day target through continuous process optimization.
• Long-Term Partnership: Our consistent performance and reliability have led to the client entrusting us with multiple additional processes, strengthening a long-term, strategic partnership.

Conclusion

Through process innovation, automation, and a strong focus on quality, Calibehr transformed traffic violation processing for a global mobility leader. The result: significantly higher throughput, faster turnaround, and industry-leading accuracy — enabling the client to deliver safer, smarter, and more connected transportation services worldwide.

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