Calibehr Case Study Detail

CLIENT OVERVIEW:

A leading provider in Global Payment Services based in Denver, Colorado, U.S.A. who keep on innovating new development & creative way to send, exchange money through different digital platforms like mobile & other retail channels for a convenient mode of payment for business & customers. Currently present in 200 countries and territories, with over 500,000 + agent locations, 100,000 ATM’s and kiosks around the globe and transacting from more than 130 currencies

Objectives

Agent overview program to conduct Anti-Money Laundering; to be analyzed and audited at client agent location

- Conducting training to Frontline Associates, for managing designated Customer agent locations on purchase acceptance process

SOLUTION

Implemented MarketMindz a Mobile & Web platform which made entire process automated i.e. roster for Auditors to know audit location, review process/questionnaire to be filled up, geo-location mapping along with pictures of audit location

- Real-time QA/verification (by Calibehr in house team) for the data input made in the application from the Audit Location by Calibehr Auditors

- Risk Calculator feature in the application for various risk categories on every location & intimating the risk score to client management

BENEFITS

Calibehr conducts reviews in 25000+ locations in 300+ cities every year using MarketMindz

- Client gave mandate to conduct similar Anti Money Laundering Compliance location audit in Indonesia from 2016 and Philippines from 2017 based on the audit quality benchmark set in India.

 

Email Us

Write/send your enquiry to us
info@calibehr.com