CLIENT OVERVIEW:

A leading provider in Global Payment Services based in Denver, Colorado, U.S.A. who keep on innovating new development & creative way to send, exchange money through different digital platforms like mobile & other retail channels for a convenient mode of payment for business & customers. Currently present in 200 countries and territories, with over 500,000 + agent locations, 100,000 ATM’s and kiosks around the globe and transacting from more than 130 currencies

Objectives

- Agent overview program to conduct Anti-Money Laundering; to be analyzed and audited at client agent location

- Conducting training to Frontline Associates, for managing designated Customer agent locations on purchase acceptance process

SOLUTION

- Implemented MarketMindz a Mobile & Web platform which made entire process automated i.e. roster for Auditors to know audit location, review process/questionnaire to be filled up, geo-location mapping along with pictures of audit location

- Real-time QA/verification (by Calibehr in house team) for the data input made in the application from the Audit Location by Calibehr Auditors

- Risk Calculator feature in the application for various risk categories on every location & intimating the risk score to client management

BENEFITS

- Calibehr conducts reviews in 25000+ locations in 300+ cities every year using MarketMindz

- Client gave mandate to conduct similar Anti Money Laundering Compliance location audit in Indonesia from 2016 and Philippines from 2017 based on the audit quality benchmark set in India.