CLIENT OVERVIEW:

A leading provider in Global Payment Services based in Denver, Colorado, U.S.A. who keep on innovating new development & creative way to send, exchange money through different digital platforms like mobile & other retail channels for a convenient mode of payment for business & customers

Currently present in 200 countries and territories, with over 500,000 + agent locations, 100,000 ATM’s and kiosks around the globe and transacting from more than 130 currencies

Requirement

- Client proposed to create an Agent Oversight Program with us for association with quality deliverable in 2014

- Agent overview program is about conducting Anti-Money Laundering (set of laws and regulations designed to stop the practice of generating income through illegal actions) to be analyzed and audited at client agent location

- Conducting training to Frontline Associates, for managing designated Customer agent locations on purchase acceptance process and detailed guidelines issued by the regulators and convey your customer expectations

SOLUTION

- The audit commenced within the year and completed 20,470  compliance review report for more than 300 operational cities

- After the successful agent oversight program in India. Looking at the outcome analysis client instructed similar practice to be carried across Indonesia and Philippines client  location

METHOD’S IMPLEMENTED

- Created a mobile application which made entire process automated i.e. the finding of the compliance location review along geo-location mapping along with a picture

- Real-time verification for the input made in the application at the back end

- Different risk categories on every location where created on the software thought parameters defined by the client

BENEFITS

- Different measures were initiated for easy risk which leads to agent locations complying with the guidelines laid down by the client

- A huge increase in the revenue was observed as most of the client location was inactive due to their business IT software issue which was resolved during Agent Oversight Program