Calibehr Case Study Detail

CLIENT OVERVIEW:

A leading provider in Global Payment Services based in Denver, Colorado, U.S.A. who keep on innovating new development & creative way to send, exchange money through different digital platforms like mobile & other retail channels for a convenient mode of payment for business & customers

Currently present in 200 countries and territories, with over 500,000 + agent locations, 100,000 ATM’s and kiosks around the globe and transacting from more than 130 currencies

Requirement

Client proposed to create an Agent Oversight Program with us for association with quality deliverable in 2014

- Agent overview program is about conducting Anti-Money Laundering (set of laws and regulations designed to stop the practice of generating income through illegal actions) to be analyzed and audited at client agent location

- Conducting training to Frontline Associates, for managing designated Customer agent locations on purchase acceptance process and detailed guidelines issued by the regulators and convey your customer expectations

SOLUTION

The audit commenced within the year and completed 20,470  compliance review report for more than 300 operational cities

- After the successful agent oversight program in India. Looking at the outcome analysis client instructed similar practice to be carried across Indonesia and Philippines client  location

METHOD’S IMPLEMENTED

Created a mobile application which made entire process automated i.e. the finding of the compliance location review along geo-location mapping along with a picture

- Real-time verification for the input made in the application at the back end

- Different risk categories on every location where created on the software thought parameters defined by the client

BENEFITS

Different measures were initiated for easy risk which leads to agent locations complying with the guidelines laid down by the client

- A huge increase in the revenue was observed as most of the client location was inactive due to their business IT software issue which was resolved during Agent Oversight Program

 

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