Calibehr Case Study Detail

CLIENT OVERVIEW:

A Leading Global Telecommunication organization with operations in more than 20 nations across Asia and Africa, ranks among the best 4 mobile service providers globally in terms of subscribers. In India, the company’s product offerings include 2G, 3G and 4G wireless services, mobile commerce, fixed line services, high speed broadband, IPTV, DTH, enterprise services including national and international long distance services  bearers with more than 307 million clients, the customer is the pioneer in outsourcing the majority of its business tasks fabricating the ‘minute production line’ model of ease and high volumes

OBJECTIVE

- To provide Outsourced Manpower for Sales and Distribution on a non-exclusive basis

- Provide Sales Promoters for the sale of 4G services under 2 business lines

- Modern Trade (MT)

- Smart Phone Promoters (SPP)

SOLUTION

Keeping in mind the brand quality & guideline we started recruitment and training of promoters based on their years of experience in customer service

- Migration of resources from other processes to Calibehr for management

- The process was managed by 1300+ promoters under 2 business line, i.e. Modern Trade & Smart Phone Promoters

RESULT

Caliber took full responsibility for the following process of the client:

- Quality manpower hiring for professional work deployment

- Compliance and statutory requirements of the government

- Training and Profiling of Promoters

- Also took care of proper management for high producing quality work  for the client within the given period of time

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