Introduction

In today's rapidly evolving business landscape, companies are increasingly seeking comprehensive solutions to streamline their operations and enhance efficiency. For a leading services company in India, the challenge of finding an integrated service provider was met by Calibehr Business Services. This case study showcases how Calibehr's seamless integration of office space solutions, dialer systems, and recruitment services made them the ideal end-to-end solutions partner for the client's contact centre needs.

Client Background

The client, a prominent services company with pan India presence, was looking to expand its operations in Chennai. With plans to establish a contact centre to enhance customer support and engagement, the client sought a reliable and efficient service provider to cater to their various needs.

The Challenge

The client's primary challenge was to find an integrated solution that could address multiple aspects of their contact centre requirements. They needed a partner who could provide office space solutions, manage their tech needs with dialer systems, and offer recruitment services to source suitable candidates for their contact centre operations. Finding different vendors for each service would not only be time-consuming but also increase operational complexities.

The Calibehr Solution

Calibehr Business Services, renowned for its expertise in providing end-to-end solutions, stepped in to address the client's requirements. By leveraging their diverse portfolio of services, Calibehr crafted a comprehensive solution tailored to meet the specific needs of the services company.

Office Space Solutions via MyBranch:

Calibehr's MyBranch provided the perfect solution for the client's office space needs in Chennai. With a range of customizable options, MyBranch allowed the company to set up their contact centre operations seamlessly. The flexible and fully equipped office space provided a conducive environment for the team to deliver exceptional customer service.

Dialer Systems for Tech Needs:

Understanding the importance of advanced technology for contact centre operations, Calibehr upsold dialer systems to cater to the client's tech needs. The dialer systems offered enhanced communication capabilities, automated dialing, and efficient call routing, optimizing their contact centre's productivity and performance.

Recruitment Services for Contact Centre Needs:

To ensure the client had access to the right talent pool, Calibehr stepped in as their recruitment partner. With a vast network of potential candidates, Calibehr efficiently sourced and supplied skilled professionals for the services company's contact centre. This reduced the client's recruitment burden and allowed them to focus on their core business objectives.

The Outcome

By combining office space solutions, dialer systems, and recruitment services under one group, Calibehr Business Services emerged as the ideal end-to-end solutions partner for the client's contact