Take a Notch Higher: Call Agent Productivity, Process Efficiency & Customer Satisfaction and Loyalty.
To ace the business landscape of today, a highly personalized and superior customer experience at every touch point is paramount. Contact centers have become an integral part of a wider value delivery mechanism to build customer relationships and drive brand loyalty. Billions of dollars are spent on contact center by business organisations worldwide.
Plus, the ever-evolving business dynamics demands innovative and differentiating strategy as an absolute necessity to meet the soaring customer expectations. This is where Calibehr is your go-to partner for contact center solutions integrating advanced technology, result-oriented strategy and the latest trends to deliver superior, valuable and memorable customer experience every time.
Make Conversations Count
Calibehr’s team of experienced professionals and talented inbound and outbound call specialists are well-trained, equipped and motivated to take care of all aspects of contact center operations; they increase productivity, efficiency and help in attaining a positive brand impression.
The highly skilled agents make conversations count and help businesses to achieve contact center objectives, profits and growth via different mediums like:
The latest technology such as cloud computing is employed to boost customer experience, scale the program and make geographically distributed data centers effective. The call analytics features offer valuable insights that help businesses to iterate and improve customer experience.
Inbound– Skyrocket customer satisfaction and retention with extensively trained inbound call service specialists delivering:
- Customer Support and CSAT
- Upsell and Cross sell
- Digital Marketing
- Inquiry Handling and Product Information
- Toll-Free Services
Outbound– Level up outbound call center strategy with Calibehr’s wide range of contact center services listed below:
- Appointment Scheduling
- Third-party Verification
- Customer Surveys
- Customer Feedback
- Soft Lead Generation
- High-end Dialer with all functionalities
- Sticky Agent
- Multilingual (10 Indian Regional Languages)
- Cloud Computing
- CRM Integrations
- Reporting & Analytics
Benefits of Calibehr’s Contact Center Services
Opening up clear, better & faster communication possibilities for customers and agents via multiple communication channels such as calls, chats and emails.
Simplifying and streamlining customer interactions with powerful solutions, resulting in improved call agent productivity and call intake efficiency.
Calibehr’soutsourced contact center serviceslike Cloud Computing assist businesses in handling customer calls with fewer resources & minimized cost.
Increased Customer Satisfaction
Advanced distribution solutions such as routing calls to the right personnel or preferred call agent to boost customer satisfaction and loyalty.
Flexible and Scalable
PAN-India network & expertise make us flexible and help businesses to scale the contact center workforce depending on the requirements.
Transparent reporting mechanism that provides valuable and actionable insights into thecontact center operations, improving decision-making and outcomes.
Calibehr’s Contact Center Services: Why Choose Us?
- Pan-India presence
- End-to-end solutions
- Experts with 15+ years of experience
- Served many Industries
- Latest technology and tools
Delivering efficient contact center solutions for 15+ years. Contact us today!
Frequently Asked Questions
How docontact center serviceshelp a business?+
Customer is the king always. Call center services aim to solve queries, answer customer questions, provide product and service information, offer guidance and help customers in all possible ways, keeping them satisfied and loyal to the brand. This, in turn, helps businesses to retain customers, make profits and achieve growth.
What call center services are provided by Calibehr?+
Calibehr provides inbound and outbound contact center services. Some of the key features ofcontact center operationsinclude live call recording, sticky agent, multilingual team, seamless CRM integration, cloud computing, call analytics & reporting. Contact us today for more details.
What to look for incontact service companies?+
Experience, expertise and use of technology are three important things that matter when it comes to partnering with a contact center company. Calibehr has more than 15 years of experience in the field, possesses a high level of expertise in dealing with clients from different industries and uses latest and advanced technology.