Process

Contact Centre Management

Having a remarkable team with experience and expertise of 10 years, Calibehr has the most efficient contact centre experts who provide the finest services. We increase customer delight by delivering low-cost and high-quality outsourcing services in India. Calibehr deploys analytical & six-sigma tools to assess and improve the customer experience over the Omni-channel service lines. Contact Center Management encompass customer relationship management (CRM) technologies and analytics to deliver accurate, timely information about each customer to an associate before the point of contact.

By utilizing industry’s leading cloud-based technology which provides inbound, outbound and blended agents capabilities to ensure top-notch technology and security. Our portfolio supports customers through phone, email and chat, with tool and analytics enablement to ensure personalized service delivery to every customer.

Solutions
  • Customer Service
  • Client Services
  • Technical Support
  • Market Research
  • Surveys
  • Order Entry / Processing
  • Training
  • Sales
  • Help Desk
  • Retention / Loyalty
  • Case Management
  • Member Services
  • Collections
  • Customer Satisfaction
  • Inbound
  • Outbound
  • Blended
  • Email Response
  • Chat Support
  • Text (SMS) Response
  • Multi-Channel Upselling & Cross Selling
Benefits
  • Experienced and Dedicated Agents
  • Full Support Program
  • Easy Implementation Plans
  • Real Time Access and Control
  • Customized Online Reporting Dashboard
  • End to End Improvement with TAT